Comprehensive support for customers in the pharmaceutical industry

Voigt Industrie Service AG is not only a strong partner for pharmaceutical logistics; we also offer our partners in the pharmaceutical industry a range of additional services. Our variety of back office and support services include ordering and customer service, accounts receivable management (order to cash) and automated reporting. Save yourself extensive work by outsourcing these processes to us – while relying on consistently professional, personal customer support.

We are a direct, expert contact for both you and your customers. We provide reliable order processing support across the pharmaceutical supply chain. Your order management and customer service will be in good hands – allowing you to concentrate on your core business. 

  • Customer service and order processing: orders are competently received via fax, email or telephone, reliably checked and promptly processed by our customer service.
  • If any questions arise, our customer service team is there to help.

Order to cash, from the order through to invoice processing: accounts receivable management includes granting and monitoring credit limits, printing and sending invoices and generating dunning letters.

  • Electronic or paper invoicing
  • Dunning
  • Credit assessment
  • Data collection and statistical evaluation
  • Reporting

Modern technology and processes enable us to collect various data relating to your products and make it available to you. Data collections can present huge potential for optimising your stock and developing your portfolio. We are happy to provide you with different data packages according to your needs. 

  • Master data
  • Revenue data
  • Movement of goods
  • IMS notifications if requested by the client
  • KPIs
  • Swissmedic notifications
    – anaesthetics